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Multiple and complex needs transformation initiative

We commissioned a new research project to develop our learning around the multiple and complex needs (MCN) system in Gateshead. The project is being delivered as a partnership by Oasis Community Housing, Goodlabs, Helme Park, and the Collective Impact Agency focussing on:

  • Yielding new insights into how the Gateshead system deals with people experiencing MCN
  • Revealing where over-complexity within the system works against achieving outcomes
  • Highlighting where innovation has enabled better outcomes
  • Making recommendations for rationalising the multiple professional contexts concerned with MCN issues
  • Leveraging change within the system that will benefit both service-users and professionals.

The research is shaped by the ‘6 steps to significant change’ model and supported by our Experts by Experience Network of people with lived experience of MCN.

6 steps to significant change

We’ll share our final report and recommendations soon but in the meantime please email Andy Crosbie from the Collective Impact Agency on andy@ciacic.com if you have any questions.