Direct Client Work
Over the past 4 years, we have worked with hundreds of people in Newcastle and Gateshead with experience of Multiple and Complex Needs (MCN) to access the support they deserve.
We have two approaches for our direct client work:
Fulfilling Lives Newcastle Gateshead has now reached the halfway point of our programme, with our funding from the Big Lottery Fund coming to an end in 2022.
With this in mind, we have decided to revolutionise the way that we support people experiencing MCN, moving away from the navigation model of the past 4 years and piloting an innovative way of working adopted from America: Critical Time Intervention (CTI).
We will continue to offer our navigation model to some of the people we support over the next 2 years as we know it works for some! This navigation support includes a ‘refer and accompany’ approach to enable people to access the services they need to meet their needs. The navigation approach is not time-limited and has an open approach to the focus on support planning and goal setting.
We have a team of 8 System Change Practitioners working across Newcastle and Gateshead, supported by our Operational Lead, Alex Smith. There are 4 System Change Practitioners based with Oasis Aquila Housing and 4 based with Mental Health Concern.
Our Practitioners are currently working with approximately 100 people with multiple complex needs, providing person-centred support and linking people with the support networks they need to establish lasting ties to thrive in their communities. We will continue to work with our current caseload over the next 2 years, focussing on their positive move on and therefore will not be taking new referrals to the programme.
Use the tabs on the right to find out more about the Fulfilling Lives navigation model, and our pilot of CTI.
For more information about our Direct Client Work, contact our Operational Lead, Alex Smith.
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