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Multi-Agency ‘Respond’ Training Gains More Funding

An innovative training package for mental health and emergency service professionals that was piloted and co-designed with support from our Experts By Experience Network has gained further funding to deliver across the North East, North Yorkshire & Cumbria.

Respond is a unique multi-agency simulation training package for professionals involved in mental health crisis care. Centred on the advice of people with lived experience such as our own Experts, Respond equips staff to respond quickly and appropriately to improve patient experience.

“The Experts have been really instrumental in the development of the Respond training, with some facilitating as well as others taking part in the training. Crucially, the training centred around nobody knowing the backgrounds of the other participants. This really is a pioneering approach and we have a new batch of Experts who are looking forward to being part of the forthcoming sessions.”

David McCormack, Engagement and Co-Production Worker at Fulfilling Lives Newcastle Gateshead.

Working alongside professionals from other agencies, participants of the training are presented with a series of real-life situations, with constant support from a mental health professional, paramedic, police officer, psychiatric doctor, crisis nurse and, crucially, an expert by experience.

Fulfilling Lives Newcastle Gateshead’s Experts By Experience Network co-designed and co-delivered the pilot of Respond in the North East, with Terry Nelson, former National Lead of our Experts group, featuring in simulation training footage. The scenario for the pilot centred around a public mental health crisis on a busy road bridge. You can find out more about it in Terry’s blog here.

“I found it very helpful to better understand the roles colleagues play, and the constraints their roles put on them. Collaboration has been much more apparent since the training, making the whole process less stressful for the patient.”

– Peter, Approved Mental Health Professional

The additional funding will allow for a new training programme to be delivered across the North East of England, Cumbria and North Yorkshire. This time, the real-life scenarios studied will be set in a home and on a hospital ward.

Respond was developed through the Northern England Strategic Clinical Network (SCN), and is supported by organisations including Northumberland, Tyne & Wear NHS Foundation Trust (NTW); North East Urgent and Emergency Care Network; Fulfilling Lives Newcastle Gateshead; Tees, Esk and Wear Valley NHS Foundation Trust; Northumbria Police; North East Ambulance Service; and Newcastle City Council.

For more information about Respond training, get in touch with Amy Rafter on or 07976120493.