Fulfilling Lives offers a combination of Service Navigators to tackle individual need and System Brokers to address larger system blockages.
Service Navigators are based in our Employing Organisations and they are our clients’ constant companion supporting them to find their way through the various support services available to them and help them to gain confidence in doing so. A model of ‘refer and accompany’ as opposed to ‘refer and signpost’ is a key principle within Fulfilling Lives. When a client meets a blockage or problem to meeting their needs, these issues are then shared with the Fulfilling Lives System Brokers.
System Brokers work at a senior level to address system blockages. They gather information on behalf of the project to establish if the problem is due to a system issue or a front line problem. The System Brokers negotiate pathways across services and collate and present this learning on what is working and what is not.
Together, the Service Navigators, clients and System Brokers offer us an insight of Newcastle and Gateshead’s service infrastructure and help us to understand where system change is potentially required.
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